Snapdeal is worst e-commerce company

On April 2018. I had placed an order of infocus champagne gold A2 set. I have received the product on 16 April 2018. But I found it defective and filed a return request on 18 April 2018 but didn't get any response from them in a week. After a messaging them on Twitter then one of their executive call me in evening and said you have to go on service centre and take a dead note from them then we will return your product otherwise we can't do anything.And again in next morning their another executive call me but he was still on this thing I have to take a dead letter from their service center. First of all this thing is not acceptable because it's not customer service or duty to go anywhere ane then get letter from them. And in my condition my mom is 50 years old lady and also a patient she is unable to go anywhere then how can she go and find their service center. On somewhat I agreed on their condition but from yesterday and till now they didn't send me the address of their service center then how can anyone go and get a letter without getting any address. It's clearly visible they are making us fool. It's clearly mentioned on their app with the help of images we can easily replace and return the product in a week but now they are denying this. If they can't complete their promised  then why did they written on the app Easy Return, it's simple their policies are for them only not for customer help or convenience SNAPDEAL is worst company ever. Their policies are meant to be for them only. Because Snapdeal owner think consumers are fool and weak and can't do anything. But they can do anything with customer. And can looted the money of common people. So beaware from Snapdeal. Please do not buy any product from this frauduster e-commerce company.